A fair way across — on your terms.
If you have an outstanding balance on your 1310 broadband account, Kharon is here to help you understand your options and reach a resolution that fits your circumstances. No pressure, no jargon — just a clear crossing.
We're here to help you resolve this.
Financial difficulty can happen to anyone. Kharon gives you the tools, flexibility and support to manage your account on your terms — and to reach the far shore however your circumstances allow.
Flexible payment plans
Spread your balance over a period that suits your budget. We'll set up a plan you can actually maintain — and adjust it if your circumstances change.
Breathing Space & hardship support
In serious difficulty, you may be eligible for the Debt Respite Scheme. We can pause collection while you get free advice and breathing room.
Free debt advice signposting
You never have to face this alone. We'll always point you towards free, independent advice from trusted organisations like StepChange and Citizens Advice.
Three steps. A few minutes.
Enter your access code
Use the reference number from your letter or email. Your code identifies your account securely — no separate registration needed.
Verify your identity
We'll ask for a couple of details to confirm we're speaking to the right person and protecting your information throughout.
Manage your account
View your balance, set up a payment plan, make a payment, tell us about a change in circumstances, or find free independent advice.
We're 1310 — your broadband provider.
Kharon is operated directly by 1310 Limited, the company that provided your fibre broadband service. We are the original creditor — not a third-party debt collection agency. You're always dealing with us, and we have every incentive to reach a resolution that's genuinely fair for you.
You never have to face this alone.
We'll always point you towards free, independent debt advice from these trusted organisations.
Ready to take the first step?
Log in to see your balance, explore payment options and access support. It takes a few minutes — and there's no obligation to pay in full today.