Questions, answered plainly.
Everything you need to know about resolving your 1310 account. Can't find it here? We're a message away.
Kharon is the secure online service operated by 1310 Limited to help you review and resolve an outstanding balance on your 1310 broadband account. We're the original creditor — not a third-party debt collection agency — so you're always dealing with us directly.
Your access code is the reference number printed on any letter or email we've sent you about your account. It identifies your account securely, so there's no need to create a separate registration or password.
Once you've logged in with your access code and verified your identity, you can view your balance and choose a payment plan that fits your budget. You set the amount and the timescale — and you can adjust it later if your circumstances change.
That's completely okay — there's no obligation to pay in full today. Log in and let us know about your situation. You may be eligible for Breathing Space (the Debt Respite Scheme), and we'll always point you towards free, independent debt advice.
Breathing Space (the Debt Respite Scheme) is a government scheme that can pause collection activity while you get free debt advice and room to plan. If you're in serious financial difficulty you may be eligible — get in touch and we'll explain how it works.
Yes. We verify your identity before giving access to any account details, and your information is protected throughout the process in line with UK data protection law.
Still have a question?
Our team is here to help — no scripts, no judgement. Get in touch and we'll talk it through.