Legal information
The terms, privacy commitments and complaints process that govern your use of Kharon. Written plainly, because you deserve to understand what you're agreeing to. Template copy — for legal review before publication.
Privacy policy
Last updated: 1 July 2026 · Version 1.0
This policy explains how 1310 Limited ("we", "us") collects, uses and protects your personal information when you use Kharon to manage your account. We are the data controller for the information described here.
What we collect
We process information you provide when accessing your account, including your name, contact details, date of birth, postcode, account reference and payment details. We also record the payment arrangements you make and communications between us.
How we use it
- To verify your identity and give you secure access to your account.
- To manage your balance, set up and administer payment plans.
- To assess affordability and eligibility for hardship support.
- To meet our legal obligations as a creditor.
Your rights
You have the right to access your data, correct inaccuracies, request erasure where applicable, and object to certain processing. To exercise any of these, contact our Data Protection team using the details below. You may also complain to the Information Commissioner's Office (ICO).
Placeholder. Full retention periods, lawful bases, third-party processors and international transfer details to be completed by legal counsel prior to publication.
Terms of use
Last updated: 1 July 2026 · Version 1.0
By accessing Kharon you agree to these terms. Kharon is provided by 1310 Limited to help you review and resolve an outstanding balance on your 1310 account. It does not create any new agreement beyond your original service contract.
Using your account
- Keep your access code confidential; it identifies your account.
- The information you provide must be accurate and up to date.
- Payment plans are agreements to pay; missed payments may resume standard collection activity, always with prior notice.
No obligation to pay in full
Nothing on Kharon requires you to pay your balance in full immediately. You may propose an affordable arrangement, and we will consider it fairly, taking your circumstances and affordability into account.
Placeholder. Liability, acceptable use, intellectual property and governing-law clauses to be completed by legal counsel prior to publication.
Complaints procedure
If something isn't right, we want to know. We aim to resolve complaints fairly, promptly and without any effect on how we treat your account.
Contact us by email or through your account. We'll acknowledge your complaint within three working days.
We aim to resolve most complaints within eight weeks and will keep you updated throughout.
If you're not satisfied with our final response, you can refer your complaint to the Communications Ombudsman for free, independent review.
How to contact us
[email protected]
1310 Limited, registered in England & Wales
[email protected]
Attn: Data Protection