A fairer way to resolve your account.
Kharon exists because debt resolution should feel human. We built it so 1310 customers can sort out a balance calmly, on their own terms — without pressure, jargon or shame.
We're 1310 — the company behind your broadband.
Kharon is operated directly by 1310 Limited, the company that provided your fibre broadband service. We are the original creditor — not a third-party debt collection agency, and not a debt buyer.
That matters. It means you're always dealing with us directly, and we have every incentive to reach a resolution that's genuinely fair — whether that's a payment plan, a settlement, or simply connecting you with the right free advice.
warm, human, approachable ]
Principles we won't compromise on.
Affordability first
We only ever ask for what you can realistically afford — and we'll adjust if your circumstances change.
No pressure, ever
No urgency tactics, no threatening letters. Just clear options and the time you need to choose.
Support, always free
We'll always point you towards free, independent debt advice — no matter what you decide to do next.
Let's find a way forward.
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